Account Deletion Request

Method 1: From within the app (fastest)

1. 1Open the SAFE Parent app on your device.
2. 2Go to "Account Settings".
3. 3Tap the "Permanently Delete My Account" button.
4. 4Confirm the action, and your account and all its data will be deleted.

Method 2: Via email

1. 1Send a request to privacy@safeaware.app from the email address registered to your account.
2. 2State in your message that you wish to delete your account.
3. 3Your identity will be verified, then the request will be processed within 30 days.

What data will be deleted?

• Account information (email address).
• Stored location data.
• Settings for the children linked to the account.
• Usage reports.
• All other data associated with your account.

Note: Live camera and screen streaming sessions are not stored on our servers ? they are transmitted directly via encrypted WebRTC without being saved. The only exception is the Emergency SOS feature: when a child triggers an emergency alert, a short video clip (up to 3 minutes) is recorded and securely uploaded to our servers so the parent can review it. This clip remains stored until the parent manually deletes it, or until the account/child is deleted.

Deleting specific data (without deleting your account)

If you want to delete only part of your data while keeping your account, the SAFE Parent app provides in-app options for partial deletion without deleting the entire account:

• Delete a child: From the children list, select a child and tap "Delete" to remove them along with all associated data (locations, settings, reports).
• Delete a co-monitor: From the monitors settings, remove any secondary monitor linked to the account.
• Clear logs: From the child's settings, clear stored location history and usage reports.
• Delete saved geofence zones, alerts, and reminders individually.

Your core account (email and login credentials) and any data you did not select remain unchanged. Selected data is deleted immediately from your device and within a maximum of 30 days from our servers.